Last revised: [October, 2025]
1.1. Welcome to the mySUPERHOME App (the Application ), published by Superhome Center (DIY) Limited (HE94973), Filippou 10, Industrial Zone, Dali, 2540, Nicosia Cyprus ( the Company ), and powered by CRM.COM Software Ltd.
1.2. By installing, registering or using the Application, you agree to these Terms and Conditions ( Terms ) and the Privacy Policy.
2.1. Account means a Member s account within the Application.
2.2. Application means the mySUPERHOME App available on iOS and Android.
2.3. B2B Customers means customers which receive a discount for Purchases made from the Company and designated as Superhome PRO.
2.4. Cashback Credit means credit redeemable only for purchases from the Company and which is earned by a Member through purchases with cash or cash equivalent (excluding Cashback Credit) and calculated in accordance with Schedule 2, under these Terms.
2.5. Cashback Credit Conversion Rate means the rate of conversion applied for purchases from the Company with cash or cash equivalent (excluding Cashback Credit) by a Member, in accordance with the tier of the Member as per Schedule 2.
2.6. Cash Back Plan means the Company s loyalty program operated via the Application.
2.7. Member means a registered user of the Cash Back Plan.
2.8. Purchase means purchase from any Superhome Center store or online.
2.9. Rewards means Units or Cashback Credit or any other type of reward which may be offered by the Company from time to time to Members or Users.
2.10. Terms means the present terms and conditions including the Privacy Policy.
2.11. Units are points earned by a Member through purchases with cash or cash equivalent (excluding Cashback Credit) and calculated in accordance with Schedule 2, under these Terms
2.12. Users means Members as well as any other person who may use the Application.
3.1. Access is free of charge and is open to residents of Cyprus aged over 18.
3.2. The Company reserves the right to refuse, suspend, or discontinue the Application at any time without notice.
4.1. Membership is open to physical persons who are residents of Cyprus aged over 18 provided they can be contacted through email to receive their OTP.
4.2. The following are excluded from membership in the Cash Back Plan:
4.2.1. Corporate entities
4.2.2. Associations
4.2.3. Schools
4.2.4. Anyone who is registered as a B2B customer of the Company.
4.3. Registration requires providing accurate and updated personal information.
4.4. Membership is non-transferable.
4.5. The Company may cancel inactive accounts after 12 months.
4.6. You may cancel your membership at any time; In such case unused Cashback Credit or Units will be forfeited.
4.7. The Company reserves the right to discontinue the Cash Back Plan at any time without notice. In such case unused Cashback Credit or Units will be forfeited.
5.1. Units:
5.1.1. Units are not exchangeable and cannot be redeemed in any way. Units are only used to categorize the status of each Member into a specific Tiers.
5.1.2. A Member is placed in the following Tiers: Bronze, Silver, Gold or Platinum in accordance with Schedule 1 and these Terms.
5.1.3. Units automatically expire after 12 months following their collection. By way of example: in case you collect 20 points on 1.11.2025, these points will automatically expire on 1.11.2026.
5.2. Cashback Credit:
5.2.1. Cashback Credit is accumulated in the Application based on the multiplication between the amount spent on Purchases and the Cashback Credit Conversion Rate communicated within the Application in accordance with Schedule 2 and these Terms.
5.2.2. Cashback Credit is stored in the Member s Application wallet and may only be used for Purchases (excluding any fees such as delivery fees).
5.2.3. Cashback Credit cannot be withdrawn as cash, transferred to another user, or exchanged for vouchers.
5.2.4. Cashback Credit can be used in combination with monetary consideration to purchase goods or services from the store or online
5.2.5. Cashback Credit expires 12 months following the Cashback Credit being credited into the Application. By way of example: in case 5 Cashback Credit was credited on 1.11.2025, this will expire 1.11.2026.
5.2.6. Cashback Credit may be used exclusively for goods or services.
5.3. To earn Cashback Credit or Units, the Member must state their phone number or present the QR code inside the Application at checkout.
5.4. To redeem Cashback Credit the Member must present the QR code inside the Application at checkout.
5.5. No Cashback Credit or Units are collected for purchases made with Cashback Credit.
5.6. No Cashback Credit or Units are collected for payment of delivery fees, or assembly fees.
5.7. Cashback Credit or Units are deducted in case there is a return of any purchased products.
5.8. Tiers and Cashback Credit Conversion rate as well as the terms mentioned in Schedule 1 and 2, may change from time to time and without prior notice to the Member.
5.9. The Company also reserves the right, at its sole discretion, to award additional Units or Cashback Credit to Members at any time, including but not limited to promotional campaigns, goodwill gestures, or special events.
6.1. The Application is for personal use only.
6.2. Users agree not to copy, modify, distribute, or commercially exploit any part of the Application.
6.3. Links to third-party websites may be included; the Company is not responsible for external content.
The Company may suspend or terminate the use of the Application and/or membership at its discretion for inactivity, fraudulent activity, or breach of Terms.
8.1. To the maximum extent permitted by law, the Company excludes all warranties and liability relating to the Application, including technical failures, data loss, and damages.
8.2. To the fullest extent permitted by law, the Company and its affiliates, directors, officers, employees, and agents shall not be liable for any loss, damage, cost, or expense, whether direct, indirect, incidental, consequential, or special, arising out of or in connection with the use of, or inability to use, the Application or any rewards, offers, or benefits provided through it.
8.3. The Company makes no representations or warranties of any kind, express or implied, regarding the availability, accuracy, reliability, or suitability of the Application or of any Rewards offered. Rewards may be subject to change, substitution, or cancellation at any time without notice.
8.4. The Company shall not be responsible for any failure or delay in performance resulting from any cause beyond its reasonable control, including but not limited to technical failures, network issues, or actions of third parties.
8.5. Users are solely responsible for ensuring that their use of the Application and any Rewards claimed comply with applicable laws and regulations.
The Company may amend the Terms and the Schedules at its discretion. Continued use of the Application constitutes acceptance of such amendments.
10.1.
These Terms are governed by the laws of
the Republic of Cyprus.
The courts of Cyprus have exclusive jurisdiction over disputes.
Before litigation, parties agree to attempt resolution via mediation through
the Cyprus Center for Alternative Dispute Resolution (www.adr.com.cy).
SCHEDULE 1 STATUS OF MEMBERS
1. Members are awarded status in accordance with cash or equivalent to cash (excluding Cashback Credit) spent on Purchases from the Company as per the below table.
2. For each €1 spent, the Member shall receive 1 Unit.
3. Units are only valid for a period of 12 months from the date of the Units being accumulated.
|
Member Tier |
Spending within 12 months |
Units within 12 months |
|
Bronze |
0-300€ |
0-300 |
|
Silver |
301-800€ |
301-800 |
|
Gold |
801-1500€ |
801-1500 |
|
Platinum |
>1501€ |
1501 |
SCHEDULE 2 Cashback Credit Conversion Rate
1. Members are awarded Cashback Credit in accordance with their Tier and cash or equivalent to cash (excluding Cashback Credit) spent on purchases from the Company as per the below table.
2. For each 1 spent, the Member shall receive the Cashback Credit mentioned in the table below.
3. Cashback credit can only be used for a period of 12 months from the date of the Cashback Credit being accumulated.
|
Member Tier |
Cashback Credit Conversion Rate per €1 spent % |
Cashback Credit €
|
|
Bronze |
0.5% |
€0.005 |
|
Silver |
0.75% |
€0.00750 |
|
Gold |
1% |
€0.010 |
|
Platinum |
2% |
€0.020 |